BPO Interview Questions & Answers
1. Tell about yourself, what you’ve done before and what you are currently doing? (General Question)
This is the common question every interviewer will ask and its not that much tough to explain this. This question is a kind of ice breaking. You have to focus on the relevant elements of your education and career. Avoid going too far back, although avoid overlook areas of leadership (e.g. school captain) or sporting achievements.
2. What do you know about our organization (the employer)? (General Question)
You should do your homework before the interview. If you can’t demonstrate that you have undertaken some research, you might appear uninterested in the role. Go and search in their company website and wiki.
3. What is your understanding of the position you have applied for?
By the time you get to the interview, you should be familiar with the position description (like Associate/Analyst/Customer Service Executive) or have been briefed by an employment consultant. If there are aspects of the job you are unsure about, do not hesitate to ask questions.
4. What will you bring to the organization?
One of the critical things in answering questions about strengths, or what you will bring to the role, is to demonstrate what you have brought to previous roles or achievements in your personal life. Responding by using examples is often easier than simply running off a list of qualities.
5. What are your career goals?
Ensuring that you are providing positive answers, please avoid going into too much detail. Have your career goals determined before you go into the interview and make sure they are appropriate for the position you are applying. Check with your seniors / web. If the person interviewing you is the supervisor for the role, take care you don’t intimidate him/her by indicating you’d like his/her job.
6. Why did you leave your last job(if not a fresher)/Why are you looking to leave your current job?
Avoid paying out on your last/current employer or colleagues. Instead, stress that it was/is your decision to leave and you did so/doing so, to move on.
7. What are your strengths and weaknesses? (General Question)
Definitely a tough question and more than likely to be asked at an interview, so be prepared. This question gives you a great opportunity to sell your strengths and show you are mindful of your shortcomings. You are human after all aren’t you? It is best to indicate how you have also developed strategies to overcome any weaknesses (e.g. “I felt I needed to update my computer knowledge, so I enrolled in an IT training course.”).
8. How do you keep updated with new developments in the industry?
Membership of professional associations, reading reports in the newspaper of specialist publications and networking, are a few of the obvious responses. If you want to impress, back up your response with a comment on a recent industry development that might be considered relevant to the role.
9. How do you handle or resolve a difficult situation in a previous role?
The interviewer is looking for an idea of how you might usually respond to either a conflict situation or simply how you act under pressure. Prepare some examples of a tough situation at work or even in your personal life, stating the problem, the solution and what you gained from the experience. Focus on positive outcomes that give an indication of your ability to listen and communicate with people.
10. Do you have any questions? (General Question)
As mentioned earlier, it’s OK to have a few prepared questions written down. Refer to them, although avoid questions that may have been covered throughout the interview. Keep the list short, but use the opportunity to ask questions which you would like answered.
